FAQ
If you have any questions about our products and services, have a look on this page to see if you can find an answer to our most frequent questions. If you cannot find what you are looking for please do get in touch with us and we will be more than happy to help.
What is your delivery charge?
Our delivery charge is based on two criteria: package chosen/quantity and location. The first might affect the number of teams we have to send on a site, and the second affects the number of miles traveled. In line with government guidance, we charge £0.45/mile to cover the operational costs of delivering equipment. Once we have an idea of the package you are choosing and which postcode we would be going to, we would be able to provide a more accurate amount. However, for ease of mind and to help you keep an eye on costs, the charge is always capped at £200 for private events. Different caps might apply for large festivals and corporate events (15+ bell tents).
How long can we rent your bell tents for and is the price per night?
The price we offer covers a stay of up to three consecutive nights including a two-day build and a two-day take down. In certain occasions we might be able to complete build and take down in less time. If there are specific restriction in regards to the length of build and take-down which are shorter than the two days, speak to our friendly team about your requirements and if you would like to know more! let us know and we will do our best to accommodate your needs!
Can I change my booking?
Yes, you can! We allow adjustments to your booking up to two weeks before the event, provided we have the available stock. Changes may include, but are not limited to, adding additional items or altering bed configurations. Please note that cancellations—whether full or partial—may incur a charge, depending on the circumstances. Please note that substantial additions t your order may also incur additional charges.
For more details on our cancellation charges, please refer to our terms and conditions document.
For more details on our cancellation charges, please refer to our terms and conditions document.
What are the venue/field requirement for the pitching of tents?
When pitching our tents, there are a few requirements regarding the field where the bell tents will be set up. We primarily need a reasonably flat grass field with minimal roots and obstructions. You can find the full details in our terms and conditions document.
How long does set-up/take-down take?
To ensure our bell tents are set up to the highest possible standard, we require a minimum of 45 minutes per tent per team member. We would then require a minium of 30 minutes per tent per team member when dismantling.
Please consider this timing when booking with us.
Please consider this timing when booking with us.
What are the sizes of your bell tents and how much space do they require for pitching?
We offer three main sizes: 4M, 5M, and Tourag.
The 4M and 5M are circular tents with diameters of 4 meters and 5 meters, respectively, as their names suggest. The Tourag is a rectangular tent measuring 4 meters by 5 meters. Each tent requires an additional 2 meters of space all around for proper setup.
The 4M and 5M are circular tents with diameters of 4 meters and 5 meters, respectively, as their names suggest. The Tourag is a rectangular tent measuring 4 meters by 5 meters. Each tent requires an additional 2 meters of space all around for proper setup.
What is the weight limit for folding beds?
All our folding beds have a maximum weight limit of 120 kg / 18.9 st / 265 lb.
For weights exceeding this threshold, we recommend switching to real beds.
For weights exceeding this threshold, we recommend switching to real beds.
Do you allow pets?
Absolutely!
Pets are welcome inside your bell tents for no additional cost as all our tents are pet-friendly. We, however, kindly ask that you refrain from using any of the bed linen for your pets. If you have selected one of our specialist Posh Pups Beds, you will have blankets specifically designated for your pet's use.
Pets are welcome inside your bell tents for no additional cost as all our tents are pet-friendly. We, however, kindly ask that you refrain from using any of the bed linen for your pets. If you have selected one of our specialist Posh Pups Beds, you will have blankets specifically designated for your pet's use.
I would like to know more about your booking system.
We have a page completely dedicated to our booking system, just follow the button!
I booked a robe/towel deposit, how long until the deposit will be refunded?
If you have booked a robe or towel and paid the corresponding deposit, please get in touch after the event so we can begin processing your refund.
Refunds are authorised provided that no damage is present. Damage includes but is not limited to excessive staining, rips, tears. Fair wear and tear is allowed.
Deposits can take up to 30 days as per our refund policy.
Refunds are authorised provided that no damage is present. Damage includes but is not limited to excessive staining, rips, tears. Fair wear and tear is allowed.
Deposits can take up to 30 days as per our refund policy.
Can I access power in my Bell Tent?
For any enquiry about power we recommend to contact the event organiser in the first instance to see if power is available on site as we do not offer any generators for hire.
If you are the event organiser we allow power into our tents but it is up to the organiser to make the necessary arrangements for power to be readily available inside the tent.
If you are the event organiser we allow power into our tents but it is up to the organiser to make the necessary arrangements for power to be readily available inside the tent.
How will I know which Bell Tent is mine?
For all the bookings made using the booking system we will have the name and configuration chosen by each guest. With this information at hand we will print labels with little flags planted in front of your own bell tent or attached to door. If a booking was made on invoice and therefore we do not have the name of each guests, the hirer will be in charge of directing guests to their bell tent.